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PRODUCT RELATED
1.Will my orderlook exactly like the picture I have chosen?
The photographs are designed to give a general guide for colors, styles, designs and occasions. We try at all times to create arrangements as close as possible to what you have purchased. However, there may be instances that flowers or gift items are replaced due to seasonal availability or when they do not meet our quality standards. Substitutions of equivalent value and quality may be necessary to fill your requirements. Please view our substitution policy for more information.
2.How are the flowers arranged and packaged?
The arrangement is achieved by placing the stems one at a time in one hand until you're happy with the look, tie the stems together, and trim the bottom of the stems even. A floral tube is placed on each stem to supply water while the flowers are in transit to the recipient. The flower arrangement is then wrapped in a floral wrapper and plastic and tied together with an elegant ribbon.
For provincial orders, flowers are delivered in shipping boxes to preserve the arrangement. Flower arrangements in baskets are only available for Metro Manila and is delivered to the recipient wrapped in floral plastic.
All flowers are accompanied by a FIORE Flowers and Gifts card with the greeting of your choice.
3.Do the flowers come in a vase?
Some of our arrangements do come with a vase included in the price, please refer to the picture.
4. Where do your products come from?
All our products are sourced from some of the finest and reliable flower growers in the Philippines. The farms are strategically located in Baguio, Cavite, Batangas, Cagayan de Oro and Davao.
5. Want to send something that isn't here?
Please call our customer service team at +6317-5349362, or email us any specific requirement, i.e. quality, design. You may wish to attach a picture showing similar arrangement.
6. Why do flower prices change?
Peak seasons such as Valentine's Day, Mother's Day and Christmas Day, for example, require additional manpower and overhead costs so we have to adjust our prices during these seasons. On other season's, though, we guarantee that we have the fairest and most competitive price in the market.
7. What other services do you provide?
We also do church / reception decorations for weddings, wedding car decorations, bridal and entourage bouquets and corsages. On top of these, we can also work according to your budget, e.g. small centrepieces / arrangements for functions, etc. Or you may simply want to take away an arrangement for your own home.
Please feel free to give us a call for all your floral needs at +6317-5349362 or send us an email at order@fiorepadala.com.
ORDER RELATED
1.How do I order from your website?
It's as easy as clicking a few buttons. Once you've found a product that you like, simply click the 'Add to Cart' button next to the bouquet to be taken to our easy checkout scheme.
During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own invoicing address and your credit card details. You'll also get to choose a delivery date and time and, if you're feeling eloquent, compose a card message. Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted super securely, and never ever shared with anyone else.
2.Can I order by telephone?
Absolutely. Please call us on +6317-5349362. Since we don't offer a 24-hour telephone service, please email us at order@fiorepadala.com beyond our office hours (10AM-8PM). We will contact you as early as we can to clear details and arrange for payment.
3.How much are shipping/delivery charges?
We deliver for free! Prices are already inclusive of shipping/delivery charge.
4.Can I send my order anonymously?
If you fancy being all mysterious or surprise the recipient, we're happy to play along and we promise not to reveal your true identity to anybody at all. For Data Protection purposes, all information provided by the sender is kept anonymous. To do so, please tick the option " Hide my name from recipient" . If you have more requirements, please specify in the text box Message to Store .
5. How do I amend or cancel my order?
If you want to amend your order, i.e. change gift card message, delivery address and etc, please contact us as early as possible either by email or through phone. Please note we can only guarantee to accept amendments and cancellations if they are received at least 24 hours before dispatch of your order. During peak seasons (Valentine's Day, Mother's Day and Christmas), kindly send your cancellation notice at least two (2) working days prior to the delivery date. Kindly contact us or send us an email through order@fiorepadala.com.
6. How will I know if you have received my online order?
A virtual receipt from our payment processor will be sent to your email as soon as you finish ordering. You will also receive a confirmation including all of the information you have submitted in your order (so please make sure you provide us with a valid email address). If you do not receive an email within an hour of placing your order, please notify us through order@fiorepadala.com.
7. How do I make payment?
For orders placed online or over the phone, we accept all major credit cards (American Express, Visa, MasterCard, Diners and Discover). You may also use Paypal. Simply shop and checkout and our site will direct you to our Payment Processor that will allow you to choose among credit card options or Paypal.
If you do not have a credit card or have problems using your card online, you may alternatively deposit your payment to the following account:
Marie Kristine Tumbaga
BPI Current Account
Philam Life Branch (Paseo de Roxas)
0030002288
8. How will I be billed?
You are charged when your credit card is verified and as soon as we confirm your sale at the end of your transaction. Credit card companies usually bill you by the local currency equivalent of the purchase price at the time of order (unless otherwise specified by your credit card company).
9. How many days advance notice do I have to give to place an order?
In order to secure a timely delivery, it's best that you place your order early, as soon as you have made a firm decision. Pleas refer to the "Delivery and Shipping" section to know if your preferred date of delivery is still possible. On peak seasons such as Valentine's Day, Mother's Day and Christmas, please place orders 3 days in advance to meet the delivery date.
10. Can I ship my order to different delivery addresses when placing my order?
Yes, you are most welcome to do so. However, you will have to enter a separate order for each address you want to ship to.
DELIVERY RELATED
1.Where do you deliver?
We deliver flowers to almost all major cities in the Philippines. Please click here to check if the recipient's address is included in our deliverable zones. Please provide information on recipient's complete name as well as room and building number for deliveries to hospitals, schools, hotels, dormitories, funeral homes and the likes.
2.What are your delivery schedules?
For Metro Manila orders, we offer next day delivery as long as orders meet our 4pm cut-off for the day. Packages are delivered from 11 AM onwards, Monday to Sunday.
For provincial orders, we offer next day delivery as long as orders are placed between Monday To Friday before 4 pm. Packages are then delivered from 11 AM onwards from Tuesday to Saturday.
These regular schedules will not apply for peak seasons such as Valentine's Day, Mother's Day and Christmas. Applicable schedules will be announced for in due time prior to these dates.
3.Can you deliver at a specific date and time?
You can specify a specific date for delivery as long as it is covered by our delivery schedule. Please click here for our delivery and shipping schedule policy. However, we are unable to accept requests for delivery at specific times of day. Deliveries to business addresses will be completed by the end of the business day. Residential deliveries will be completed by 6:00PM
4.What can I do to ensure that my order is delivered successfully?
A successful delivery depends on accurate information: the full name, address and postcode of the recipient. Delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (room numbers, departments, etc.) really helps.
5.What happens if the recipient isn`t in when you deliver?
When recipient is not in, we may leave the package to a person claiming affinity to the recipient. In the event that we are unable to leave the order because no one is home or if the business establishment is closed, we will attempt redelivery on the next available date. It is in the management's discretion whether re-delivery charge applies (i.e. remote area, delivery conflict, etc). The management will be in contact with the sender once re-delivery charge applies. Please click here for details of our redelivery policy.
6.How will I know if the order has been delivered?
A delivery receipt will be signed by the recipient as proof of delivery and completion of service. We can send this delivery reciept to you upon request. If you feel the need to contact us, email us at order@fiorepadala.com or call +6317-5349362 to inquire about the status of your order.
7. What if the flowers arrived late or got spoiled?
In the event that the order does not atrrive in good condition or does not arrive at all, we will be happy to replace the order as long as it is in accordance with our defined "Terms and Conditions". Please click here to view our Terms and Conditions.
8. Are there days or date restrictions on flower deliveries?
We do not have provincial deliveries on Sundays and Mondays. We also observe holidays such as Christmas, New Year as well as other Philippine holidays so we do not deliver orders on these dates as well. On peak seasons such as Valentine's Day, Mother's Day and Christmas, where there is a large volume of orders, we would appreciate if orders are placed at least 3 working days ahead of these special days.
9. What happens if I supply a wrong address?
Delivery address changes after order has been shipped will result in a $10.00 charge. Please be very careful when providing delivery details.
10. Do you ship internationally?
Currently, we ship only within the Philippines. Watch out for our announcement regarding international delivery.
11. Can I pick up the order myself?
Yes, you can self-collect your arrangement at our following outlets :
FIORE Flower and Gifts
7 Duhat Road, Pilar Village
Las Pinas, Philippines
Tel : +6317-5349362
Please let us know the time and date you want to collect the arrangement.
Security and Provicy
Is the site secure and are my credit card details and information secure.
Absolutely! We ensure that the information you provide is for the sole purpose of fulfilling the order and distributing information that is of direct benefit to our customers. Also, We are being serviced by a reputable payment processor, and have displayed the 2checkout logo in our site. Please click here to view our privacy policy for complete details.
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